Students Grievance Redressal Cell
Grievance redressal cell of Bharath Institute of Higher Education and Research, declared under section 3 of UGC Act, is an informal channel to address the grievances faced by faculties, students and women associated with the college.
Grievance redressal cell of Bharath Institute of Higher Education and Research is constituted by Grievance redressal cell for faculties, Grievance redressal cell for students and Grievance redressal cell for women. Each Grievance redressal cell will function independently but in accordance with the Grievance redressal committee of Bharath Institute of Higher Education and Research. The Grievance redressal cell functions along with IQAC (Internal Quality Assurance Cell)
Grievance Redressal Cell of Bharath Institute of Higher Education and Research, which is constituted by a group of members who hold senior rank in the college and provide mediation between the students, faculties and the higher authorities.
These cells are independent and optional mechanisms which will try to solve any conflict between the complainant and the respondent. The “complainant”, is a person or group who registers a complaint with the Grievance cell and the “respondent” is a person against whom the grievance is made.
The decision taken by the Grievance cell is non-binding, which means that the decision is enforced neither on the complainant nor on the respondent. The implementation of the decision is entirely dependent on the people involved in the conflict.
Registration of a grievance with the grievance cell is a voluntary choice of the complainant which means that the complainant has preferred to resolve the conflict in a non-confrontational manner.
The decisions and deliberations made by the Grievance cell are maintained with strict confidentiality. If the Grievance cell is not able to mediate to the satisfaction of those involved or not able to reach an acceptable solution, the Grievance cell relinquishes jurisdiction over the complaint.
Related to timely issue Marks Sheets/Duplicate marks Sheet, Transfer Certificate, Conduct certificates or other matters related to Examinations.
Related to dues and payments for various items i.e. tuition fees. exam fees, hostel fees, mess fees, transport fees etc.
The Students Grievances Redressal Cell shall not entertain the following issue:-
- When a complaint is registered, with the grievance cell and if the cell finds that the complaint does not merit any further considerations on the part of the grievance cell, it will be communicated to all parties in the grievance cell.
- If the grievance cell finds that the complaint merits further consideration, the cell should arrange for a meeting and an attempt must be made to hear suggestions from both the parties and the issue shall be resolved.
- The grievance cell should correspond with the higher authorities regarding the complaint registered and try to resolve the issue.
- The committee finds that there is no solution, the grievance cell will relinquish its jurisdiction over the complaint.
The Dean Engineering of the Bharath Institute of Higher Education and Research will be the Appellate Authority.